I've joined Quatrro as Marketing Manager and the Product Manager for Qresolve. Qresolve is a Technical Support Service, which is centered in India, but targets customers in the US. It is a one of a kind service for an organisation, which is a full fledged BPO (KPO?) otherwise.
Will keep you posted as to what happens in this unique experiment.
Hi Chirag - It is for the first time in India that such services are present and I've only seen few companies operating from the US e.g. Geeksquad. Providing technical solutions is a very very innovative approach and Quatrro has pioneered it. Thanks to Mr. Raman Roy. Just to brief you on the similar lines, I thought of starting a technical solutions program in 2006 www.365support.us, it didn't go very well. As I did not have a VC who can fund me the whole concept from the beginning. Getting merchant accounts, Affiliate Programming, SEO to get customers call the help line was all a challenge. However I'm happy today to see someone is taking up the challenges and has brought it into real world. Very thoughtful leadership. I've been waiting to see this begin since last year, and I'm a frequent visitor of Quatrro's website.
ReplyDeletePlease let me know if I can be a part of the technical solutions group, and I see it as a vision to bring this as a huge successful story to the outsourcing world.