For an area (NCR) in this country which is the back office Capital of the world. Where is customer service headed these days.? This morning I was trying to resolve three very old cases getting some service in this country. Two of these companies are supposed to be stars of the Indian Industry and the third is a dealer of Bharat Petroleoum who someone has forgotten to tell about the new India. Read on for some short stories. Reliance Money indulges in petty larceny. Having had my fill of another great customer service organisation called HDFC Bank, I thought Reliance may be a breath of fresh air (and not to mention cheaper). Sometime late last year, Reliance Money came out with this offer for share holders (I own some Adlabs and RelComm) where you got 20% off on the trading fees. This offer normally allows you to trade to the tune of Rs. 5 lakhs for Rs. 500 as fees. so 20% off that means Rs. 375. So I fill up the application (with 21 signatures no less) and I'm assured by the smil...